HALOBAK
Frequently Asked Questions

WHAT IS IT?

Computer/Server backup service, off-site, secure, reliable, automated.
Automatically back up your important data to an off-site location.

WHY DO I NEED IT?

Safeguard important data from viruses, hard drive failures, theft, fire, hackers…
Maintain business continuity and operations in case of a computer disaster, fire, flood, theft, etc…

HOW IS IT BETTER THAN WHAT I DO NOW?

• Automated – Once configured, it runs automatically at the selected schedules. No need to manually change tapes/media when they are full, or when rotation is needed. Data is stored off-site. No need to remember to take tapes to an off-site storage location.
   
• Safety – Backup data is stored off-site. Data is safe from disasters like flooding, fire, theft, unauthorized access. Data is stored on redundant hard drive arrays assuring constant reliability, as opposed to tape backups which are easily damaged and have a very short shelf life.
   
• Security - Data is encrypted before leaving your system, and is sent to our secure datacenter using encrypted communications (similar to what the US government and Banking institutions use). This assures that data cannot be intercepted, modified, or otherwise tampered with once it leaves your computers. Tape backups are usually not encrypted, and anybody with access to the tapes can restore the data to any computer.
   
• Convenience - Data is accessible 24/7 either through our desktop application, or using any computer with a web browser and access to the Internet. Files are individually available for recovery, as opposed to tapes, where it could take hours to find a specific file while the tape forwards and rewinds to the specific file.

COST-EFFECTIVE? HOW?

With traditional backup methods you need to purchase expensive tape drives, backup software, and backup media (tapes, cartridges, etc…). With our service, you only pay a monthly fee, and only pay more as your backup needs grow (storage space). Click here to view a comparison between tape/cd and HALOBAK.

HOW DO I DETERMINE MY NEEDS?

  >>Personal account – good for home users or single computers.

  >>SOHO/Small business – for home businesses, small businesses, or workgroups of 2 to 10 computers and/or one server.

  >>Enterprise – designed for large workgroups consisting of many workgroup computers and many servers.

Click here to view our service plans.

ISN’T MY CURRENT SYSTEM OK?

Typical backup methods rely on magnetic tape media. Magnetic tape media has a very short shelf life, and most systems used in personal/small office environments don’t do a good job at detecting tape anomalies and failures when backups are being performed.

Most home/small businesses do not have an adequate backup and recovery plan in place, and most of the ones that do have a backup plan in place do not execute them properly, and when a failure occurs that needs restoration from the backups, they find out that the tapes are unreadable, corrupt, or otherwise unusable.

In enterprise environments, backup methods are usually extremely expensive, and require a lot of time and labor to maintain.

CAN I SEE A DEMO SOMEHOW? – IS IT EASY?

Contact us to request a demo/trial account so you can test drive the services for yourself.

HOW DO I GET MY FILES?

Files can be accessed 24/7 from our datacenter using the supplied program/application which runs on your computer, or from any Internet connected computer with a web browser.

CAN I PASSWORD PROTECT SOME, WHILE MAKING OTHERS AVAILABLE TO EMPLOYEES DEPENDING UPON THEIR SECURITY CLEARANCE?

Yes, using the web based interface. You can designate users and folders/directories to which they have access (Ex. full control, or read only).

WHAT DOES IT COST?

We offer different service plans for different types of needs. Please visit our Service Plans page for more details. Service Plans

IS THERE A CONTRACT?

No. Services are provided on a month-to-month basis. You can cancel anytime. We only request that a 30-day cancellation notice is sent to us.

CAN I GET VOLUME PRICING?

Yes. Volume pricing outside of our published rates will be quoted on a per-case basis.